Insured people’s care programme
Increasing adherence to therapy, lowering costs
Arvato helps health insurance funds improve care and information for their insured individuals while lowering costs. Skilled care of insured individuals by medically trained employees and rapidly available drug interaction checks (e.g. via app) help increase adherence and avoid expensive discontinuations of therapy or high subsequent costs due to hospital stays. An appointment scheduling service relieves insured individuals of having to make (consultant) appointments and increases loyalty. Not only do comprehensive analyses of care data help health insurance funds discover weak spots in the provision of care, they also actively work against them using targeted information and tailored communications with insured individuals and provide valuable decision-making aids for insured individuals, for example on the topic of vaccinations or pregnancy.
Good service increases the loyalty of insured individuals and reduces any willingness to switch providers
Medication management that includes checks for interactions, provides support for patient counselling and helps reduce costs due to non-adherence. Building trust, showing understanding and conveying knowledge are the tools our medical employees use to achieve success in our care program. We enter into a dedicated, regular dialogue with the patient to identify any interactions and barriers to therapy and clear up any questions.
Prior analysis of available data makes it possible to predict possible behaviours, address patients better and help save on costs in the intervention. The management of the data always meets the strict privacy protection requirements for sensitive health data and helps optimally integrate taking medication into a patient’s daily routine. Using an app, medication, patient and insured party data can be made transparent at all times, and any drug interactions with newly prescribed medications can be displayed in seconds through scanning. A medication plan can be made available to patients online or by mail and discussed directly with the doctor.
With patient safety services, health insurance funds can give targeted information to their insured individuals to help them find their way in the often confusing healthcare market. All communications take place as required via an integrated multi-channel platform in a way that is appropriate to each target group. Whether it’s a question of selecting the right clinic for an elective procedure, planning for the birth of a child or preventive activities such as vaccinations – information is conveyed in good time, to support insured individuals in recognising quality factors in the healthcare system and making the right choices for their own needs. This way patients feel well cared for and recover quickly, while health insurance funds can also save costs by avoiding any incorrect decisions.
Patient Service Centre
Over 60 per cent of Internet users find out about diseases, therapies and health-related topics online. After all, you can’t always speak with your regular doctor straight away. But information found on the Internet is often of dubious quality. With the patient service centre, Arvato provides a knowledgeable contact person for all issues concerning indications and therapies, especially for chronically ill individuals. Within patient relationship management programmes, medically trained personnel, as well as doctors or pharmacists, help callers with all questions related to their condition, recommend new studies or meetings with other patients affected by the same condition, provide background information and tips about taking medications or, where the symptoms are serious, advise callers to see their doctors.
Doctor's appointment service
The consultant appointment service guarantees patients an appointment within four weeks and helps in the search for the right practice, be it for access without barriers or for employees with particular language skills. Health insurance companies offer their insured individuals optimal care, doctors improve their appointment scheduling and take the burden off employees at the practice.
ehealth offers pharmaceutical companies and health insurance companies the opportunity to develop closer contact with patients and to individually optimise care. In order to use ehealth successfully, a fine-tuned communication strategy is needed that makes all steps measurable and efficient across the board. The Arvato Cockpit meets this requirement and serves as a central platform for patients and all stakeholders involved in the treatment. The patient determines usage and role rights. Therapy components such as medications, appointments and patient information are available to the patient here. The cockpit is now also available as a mobile version to enable access at all times, even on the go.
An app scan quickly and easily recognises any possible drug interactions of a newly prescribed medication. A personalised reminder function provides everyday support. It reminds users to take their medication regularly and to order additional medication in good time. If the product is running low, the patient can order it to be sent directly to a pharmacy of their choice using the integrated ordering service. This and other useful functions creates added value throughout the entire treatment cycle.