Omni-Channel Sales & Service
Effective and personalized customer communication through all channels
Social media, websites, mobile apps – the number of ways customers can get in touch with companies in our digital age continues to grow exponentially. Intelligent omni-channel services connect the various contact channels so seamlessly that customers can easily resolve their queries, even if they use multiple channels – without having to explain their problem each time.
We operate an integrated service architecture for you, and offer you effective customer service that provides a comprehensive and positive customer experience on all channels – be it by chat, video interaction and social media or simply on the phone.
- Connected interaction channels
Integrated communication channels and customer history information enable an effective and personal service across channel boundaries
- Qualified agents
Specialized training and experienced agents guarantee a high level of service across all channels
- One central user interface
All relevant information can be called up on one central cross-channel interface by our customer service representatives; no need to change the system when switching channels