Customer Service in 2027
How automation will transform customer service in the next decade
In fact, our recent whitepaper has revealed that more than a quarter (27 per cent) of contact center operations could be automated by 2020, rising to nearly half (45 per cent) by 2027.
As a result, it’s expected that employee productivity could almost double as new technologies potentially reduce the amount of time it takes to complete a task by 49 per cent.
The new whitepaper, named ‘Customer 2027: How automation, RPA and AI will transform the way that companies deliver customer service over the next decade’, takes an in-depth look at how the development of new technologies could transform customer service, reviewing how it could potentially impact both businesses and the contact center workforce, over the next 10 years.