Innovative customer communication by using voice assistants
Voice assistants like Amazon Alexa or Google Assistant have now found their place into the living rooms of many customers. But they can be used not only for private activities such as searching the internet or managing music but also as a platform for third parties. This opens up completely new opportunities for customer dialogue. Clarifying questions about products and services, placing an order or access your company’s self-service ecosystem – all this can be done quickly and easily with voice assistants.
Arvato CRM Solutions supports and advises you on the use of voice assistants as a new service channel and makes your use cases available on all voice assistant platforms.
- Designing a customer-oriented dialogue via voice assistant
Support in selecting processes suitable for the voice interface and implementing your use cases
- Integrating various voice assistant ecosystems
One-time design of customer interaction and handover to the respective voice assistant ecosystem using our adaptive technology platform Arvato Conversational AI
- Advice during implementation of voice assistance solutions
We will demonstrate the possibilities voice assistants offer and work together with you to find the best approach for your company
Many years of experience in designing and executing customer-oriented dialogue structures in the voice area