Helping your customers to help themselves
Today’s customers are mature and independent – they prefer to resolve simple queries such as questions regarding bills, order status or customer detail changes themselves through self-service portals. Yet, for many companies, it is a major challenge to make all the relevant information available to their customers instantly and in an uncomplicated way.
With our knowledge management service, we help your customers to resolve even more complex queries themselves with the aid of virtual assistance systems. This way we not only ensure reduced contact volume but also a high level of customer satisfaction.
- Step-by-step guidance
Search processes are based on model questions with answers that influence the further process of resolving a query and narrow the topic down to the right answer for the customer.
- Intuitive visual display options
User-friendly graphic interfaces based on your company’s branding
- Links to other contact channels
Transfer to another contact channel (such as chat, video interaction or simply a call back at a pre-arranged time) can be integrated at each stage of the decision-making process