Utilizing the exchange of knowledge on the web for customer services
The internet is no longer a pure information medium, instead it has become a social platform with new opportunities for interaction. Social media, forums, blogs and communities make it possible to exchange specific information on a particular issue. Whenever consumers have questions about a product, service or company, they are able to get in contact with other people for tips and helpful advice, at any time of the day or night. Companies that integrate these active and influential users as partners unlock a new channel for communicating with their customers and gain a competitive advantage. This exchange has to be managed, however, to ensure that solutions are also available for unresolved questions, and to prevent any negative experience from spreading like wildfire.
Offer your customers a forum for exchanging knowledge where they can also resolve any queries they may have about your offers directly from a branded online community in your corporate design – supported and monitored from behind the scenes by our expert editorial team.
- A white label platform
An online platform in your company corporate design
- Numerous community features
such as profiles, incentives or tagging
- Administration interface
Additional information such as user and content statistics or network activities can be viewed
- Content management system
Intuitive user interface for content maintenance and administration
- Single sign-on
Login also possible via Facebook