Self Service Portals
A communication platform for all phases of a customer relationship
Consumers today attach increasing importance to gathering information about products and services themselves online and on resolving their concerns independently. But these digital interactions are not limited to the period prior to conclusion of a contract. Also during the contractual relationship, customers contact your company again and again.
With self service portals from Arvato CRM Solutions, you create a common communication portal for all parties involved – from customers to sales representatives and from administrators to external partners. Thereby you increase customer satisfaction and reduce contact volume in the service center.
- A digital platform for personal customer communication
Individual contact between company, customers and external partners
- Transparent Interaction which complies with data protection laws
Customer data maintenance, information acquisition and contract conclusions are handled safely and transparently
- Reliable information availability
Important information is stored safely and is easily accessible
- Integration of additional CRM solutions
Optional integration of online chat, video telephony or digital signature