Digital assistants for automated customer dialogue
The triumph of social messengers has radically changed the world of communication. Younger customers in particular use new technology platforms to access products and services. At the same time, the popularity of text-based communication continues to grow in all customer groups, leading to a sharp increase in chat volume at many service centers.
With the help of chatbots from Arvato CRM Solutions, you can automatically answer customer requests – anytime, anywhere – on the basis of artificial intelligence. The broader the range of functions of the chatbot solution, the larger the amount of customer inquiries that can be processed automatically. As a result, you can reduce costs in the long run and fascinate your customers with a time-saving way to handle their requests.
- Implementation of your individual chatbot solution
Integration of the chatbot into any chat interface – on your own website, in WhatsApp or in Facebook Messenger
- Support and content maintenance
Training and editorial support of your chatbot
- Integration of technology and people
In difficult dialogue situations, our customer service representatives take over and guide the contact to a positive conclusion
- Integration into Arvato Conversational AI
When a contact is handed over to a customer service representative, he or she receives comprehensive information about the dialogue up to that point and possible next steps via our central technology platform
- Advice for optimization of existing chatbot solutions
Monitoring and evaluation of how automated interactions perform
Channel connections, natural speech comprehension, dialogue modelling, integration of customer service representative and reporting via the central technology platform Arvato Conversational AI
Interdisciplinary team of experts consisting of knowledge engineers, machine learning specialists and computer linguists