Proactive customer communication through online chat
A company website is an important port of call for many consumers to find out about products and services. At the same time, the average time customers spend on websites is reducing steadily – especially if the information required is not found instantly. With a chat solution from Arvato, you can contact your customers directly while they visit your homepage and offer them live support. To do this, you simply invite your customers for a chat through your website or mobile app and immediately deal with any questions they may have. Our criteria for making contact is drawn on from Arvato’s own analytical tools and integrated data from your systems.
- Making contact and solving problems with ease
Replying immediately to customer questions in proactive and responsive chat – for a positive customer experience
- Proactive management through dedicated analytical tools
Avoiding waste and inviting the right customers to chat at the right time
- Expertise in communication
Customer advisors with good specialist knowledge and structured knowledge management enable the highest possible quality
- An all-round solution
Arvato takes over all the process stages, from giving advice in the planning phase right through to managing the chat function
- Easy integration
Chat functions can be quickly and easily integrated into the website.
A proactive approach to customers and swift problem solving improves the service experience, increases conversion rates and reduces cancellations
Potentials for sales are directly identified and utilized, while the customer finds out about the product