Driven by technology. Differentiated by experience. Powered by people.
Building relationships – creating value
The ability to delight customers and ensure their long-term loyalty to a brand has become one of the most important characteristics that set a successful company apart from the crowd. As Europe’s leading customer relationship management partner, we support you in achieving just that. Our top priority is to turn each customer contact into a positive experience that benefits both you and your customer. We prove this fundamental philosophy every single day to over 600 million consumers and business clients in over 35 languages. Our 43,000 employees always use the most appropriate medium for this – whether classic communication channels or online and social media channels.
Businesses representing many different industries rely on our integrated solution portfolio and our longstanding experience. Our customers range from telecommunication firms to energy suppliers, banks, insurance companies, e-commerce retailers and airlines. Through the expertise we have gained serving a broad spectrum of industries, we understand the specific requirements of your business in detail.