Building relationships – creating value

The ability to delight customers and ensure their long-term loyalty to a brand has become one of the most important characteristics that set a successful company apart from the crowd. As Europe’s leading customer relationship management partner, we support you in achieving just that. Our top priority is to turn each customer contact into a positive experience that benefits both you and your customer. We prove this fundamental philosophy every single day to over 600 million consumers and business clients in over 35 languages. Our 43,000 employees always use the most appropriate medium for this – whether classic communication channels or online and social media channels.

CRM and Customer Services

Maximize Value

We achieve the best possible value creation for you in direct customer dialogue.

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CRM and Customer Services

Channel Optimization

Whether social media, live chat or co-browsing, video interaction, or classic channels like the telephone: We use automated analysis to determine the current customer and contact situation in real time, and always direct our communication into the optimum channel.

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CRM and Customer Services

Contact Deflection

By developing and providing self-service channels, we allow your customers to independently solve their requests in a targeted and efficient manner.

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CRM and Customer Services

Improvement & Avoidance

Our aim is to avoid unnecessary and non-valuable contacts with the service center and design customer services in such a way, that many questions do not even arise in the first place.

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Industry solutions

Businesses representing many different industries rely on our integrated solution portfolio and our longstanding experience. Our customers range from telecommunication firms to energy suppliers, banks, insurance companies, e-commerce retailers and airlines. Through the expertise we have gained serving a broad spectrum of industries, we understand the specific requirements of your business in detail.

Healthcare Solutions

Arvato CRM Solutions is one of the leading partners for data-based solutions, efficient processes and effective communication in prevention and healthcare provision. We support our customers by providing them with innovative solutions, qualified personnel and integrated means of communication in order to reach and link up healthcare professionals, patients and potential healthcare customers, and improve long-term healthcare provision.

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