Your requirements – our solutions

Our solution portfolio is focused on our desire to cover all of our customers’ needs comprehensively and flexibly. These requirements are also the basis for structuring our service portfolio.

Expert​s at creating ​processes ​that ​get customers excited

We are the partner you choose when delighting your customers is your objective. We are the experts for customer delight and we know that it is achieved in numerous ways. By receiving orders in next to no time. By being expertly advised by knowledgeable professionals. By having the opportunity to choose the payment method you prefer. By finding the information you need. And by receiving offers you are really interested in. And, best of all, we know that when we combine our services, our specific expertise, and our operational excellence in all our fields we can offer what no one else can: complete customer delight along the entire value chain.

Maximize Value

We achieve the best possible value creation for you in direct customer dialogue.

more

Channel Optimization

Whether social media, live chat or co-browsing, video interaction, or classic channels like the telephone: We use automated analysis to determine the current customer and contact situation in real time, and always direct our communication into the optimum channel.

more

Contact Deflection

By developing and providing self-service channels, we allow your customers to independently solve their requests in a targeted and efficient manner.

more

Improvement & Avoidance

Our aim is to avoid unnecessary and non-valuable contacts with the service center and design customer services in such a way, that many questions do not even arise in the first place.

more