Constantly evolving technology is driving up customer expectations. And with customer experience set to become the new competitive battleground, choosing the right long-term partner with the right technology, expertise and people to deliver your customer service goals is essential. Our solutions portfolio draws on over 50 years‘ experience to deliver a differentiated experience for your customers - at anytime, through every device and in the manner they expect of your brand.

Maximize Value: Excellence in direct customer communication

We achieve the best possible value creation for you in direct customer dialogue. Through excellent service across all contact channels, we ensure a high degree of customer satisfaction. 

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Channel Optimization: Using the optimum communication channel

Whether social media, live chat or co-browsing, video interaction, or classic channels like the telephone: We use automated analysis to determine the current customer and contact situation in real time, and always direct our communication into the optimum channel.

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Contact Deflection: Self-service for more customer satisfaction

By developing and providing self-service channels, we allow your customers to independently solve their requests in a targeted and efficient manner.

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Improvement & Avoidance: A high degree of customer satisfaction based on process optimizations

Our aim is to avoid unnecessary and non-valuable contacts with the service center and design customer services in such a way, that many questions do not even arise in the first place.

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