Your partner for internet-based sales

The e-commerce market has been characterized by dynamic growth for years. Many companies from a wide range of industries consider it to be the market of the future. Arvato has many years of experience in establishing and developing national and international e-commerce businesses.

Whatever your needs, Arvato is the expert to contact for individual online elements or fully internet-based sales operations. As a full-service provider, we offer all services from a single source, from merchandise order processing to shipping and after-sales services, as well as the financial processing of the transaction.


More than 1,500 customer services employees worldwide; 1,000 of these are based in Germany

Certified service center

Unique presentation of your online shop


  • E-commerce solutions from a single source
  • Web-shop
  • Shop and content management
  • Web design
  • Content production
  • Multi-channel management
  • Financial services
  • Logistics
  • Customer services
  • CRM

Reference: Marc O'Polo

Case Study

Leading casual lifestyle brand in the European market. Currently 1,000 branch stores and shop-in-stores worldwide.
Since April 2010, customers in Germany, Austria and the Netherlands have been able to shop even more conveniently in the online shop.

Our solution

  • Full-service back end from a single source with a central point of contact
  • Integrated IT system for maximum transparency
  • Efficient warehousing, reliable distribution, active returns management
  • Integrated payment method check and online address validation
  • Processing of payments and claims management
  • Customer service with specially trained service center representatives

Benefits for our customers


  • Fast processing of all orders, returns and payment processes
  • Support of multilingual customer services


We were won over by arvato’s comprehensive IT and logistics expertise, the service provider’s excellent quality, the flexibility and the international infrastructure as well as by arvato’s expertise in the areas of CRM and multi-channel management.

Chief Operating Officer of the client firm