The changing nature of business in a global market
Digitalization and innovative technology continue to transform every aspect of our lives – the way we communicate, build relationships, do business and buy or sell goods. Start-ups disrupt well-established industries and many of today’s most valuable companies are less than 30 years old.
But differentiating yourself through great customer service can be hard in such a fast-paced environment. If your start-up is built on providing a great customer experience, your success could mean that you’re now facing the challenge of maintaining the same high level of customer service at scale, and across new regions.
If you’re an established player in the market, you may be looking for ways to automate processes, use cost-effective locations, or flexibly scale your customer service teams. Working with a partner can help you remain competitive and provide a consistent, streamlined, and efficient 24/7 service to your customers, across any device.
We design, deliver and differentiate customer service on behalf of some of the world’s leading fast-growing digital companies
We use technology to support your customers at anytime, through every device and in the manner they expect of your brand. We also use technology to help you deliver more efficiently and extend service delivery.
We are independent and take a long-term perspective. We are global and can meet your demands for a joined-up solution. We grew out of Europe and are adept at embracing your cultural nuances, whatever they are.
Our people deliver effectively in the face of the unpredictable, shape the future, drive global consistency as well as individual nuance.
We provide customer service for all of the five most valuable tech companies in the world, and we’ve been a partner for many of them since their early start-up days
We work with over 25 high-growth digital companies around the world, and have over 20 years’ experience in this sector
For one of our fast-growing digital clients we achieved a customer satisfaction score of 91% just three months after start-up; we now support them in 9 languages at 7 centers
We reduced the average handling time by 90% for a leading search engine through the implementation of RPA, enabling them to offer a better service to their customers