Digital solutions for a modern customer approach in the insurance market

Excellent service and building up trust are vital in the insurance business. In this respect, it is important to carefully develop customer relationships and to maintain them consistently. We provide qualified customer support across all communication channels and also special solutions tailor-made for the industry, such as pension contribution management or dealing with warranty and compensation related issues.

We are also your partners when it comes to the digital transformation of sales and business processes. In this area, we develop numerous specific solution scenarios based on the communication platform “dieBOX” and implement them together with our customers.

Facts

More than 20 insurance companies as customers

Comprehensive industry expertise in the areas of automotive, property/liability/accident and life insurance

Services

  • dieBOX: Provision of industry-specific digital customer and service provider communication solutions
  • Pension contribution management
  • Telephone support for prospective and existing customers including cross- and up-selling
  • Processing, e.g. application recording and processing
  • Calls related to damage claims
  • Making appointments
  • Dealing with incoming mail
  • Dealing with warranty and compensation related issues

Reference: Funk

Case Study

More than 20 customers from the insurance and savings and loan association industries.

Our solution

  • Development, operation and improvement of an in-house administration system for contributions
  • Service center for processing pension contribution applications
  • Printing and mailing of individualized state pension contribution applications
  • Processing of returned applications
  • Data transmission to government pensions office/pension provider
  • Digital archiving of images
  • Language: German

Benefits for our customers

  • Improvement and maintenance of the in-house contribution management system
  • Consideration of constantly changing legal requirements
  • Synchronization of various client interests on one standardized IT platform
  • Contract portfolio represents >12% of the total volume of private pension contracts (“Riester”) the German government contributes to
  • Significant cost reduction through bundling of process volumes