We understand your business

Businesses representing many different industries rely on our integrated solution portfolio and our longstanding experience. Our customers range from telecommunication firms to energy suppliers, banks, insurance companies, e-commerce retailers and airlines. Through the expertise we have gained serving a broad spectrum of industries, we understand the specific requirements of your business in detail.

Airline & Tourism

Travel is a highly emotional experience; customer loyalty is therefore especially important in the tourism industry. Whether through first-class service or through innovative products – customers must be convinced and retained long term.

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Automotive

Cars have always been investment goods. Customers become highly emotionally involved; they therefore require particular support before, during and after their purchase: from initial contact establishment to management of service contracts, from the technical support hotline to complaints management.

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Banking

In the banking industry, direct dialog with the customer is vital for the development of a long-term and trust-based customer relationship. Our customer value approach builds on the joint analysis of your existing customers and your market. You can rely on us to reveal sales opportunities and specific actions required to retain your existing customers.

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Energy

The deregulation of the electricity and gas markets and the associated legal changes present energy supply companies with new challenges. An experienced partner is essential to enable you to use these changes as an opportunity and to concentrate on your core skills.

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Healthcare

In the healthcare market, companies can achieve clear competitive advantages with efficient processes, qualified dialog and outsourcing. However, the various markets in the healthcare industry have their own particular rules and regulations. It is good to know that with us, you have a partner at your side that understands exactly what you need.

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Insurance Companies

Excellent service and building up trust are vital in the insurance business. In this respect, it is important to carefully develop customer relationships and to maintain them consistently. We provide qualified customer support across all communication channels and also special solutions tailor-made for the industry, such as pension contribution management or dealing with warranty and compensation related issues.

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IT & High-Tech

In the international IT market, with its rapid rate of innovation, high growth rates and a high level of product and service diversification, top-class customer services are an important to leverage customer satisfaction and a competitive advantage.

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Public Sector

Public institutions are undergoing fundamental changes. Besides qualitative, high-value public administration, there is also a need to develop and implement more effective structures and processes. The continuing development of public sector administration through modern management structures and e-government represents a pioneering response to these challenges. With integrated solutions, Arvato helps to make administration processes more efficient. To achieve this, Arvato combines the expertise of a European market leader in the private sector with the specific requirements of the public sector.

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Real Estate Industry

Due to its extreme diversity, the real estate market is highly complex. Many processes are therefore challenging to automate or to improve. With professional CRM services Arvato creates clear competitive advantages for you whilst reducing your management costs.

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Retail & E-Commerce

The e-commerce market has been characterized by dynamic growth for years. Many companies from a wide range of industries consider it to be the market of the future. As a full-service provider, we offer all services from a single source, from merchandise order processing to shipping and after-sales services, as well as the financial processing of the transaction.

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Telecommunikation Industry

The telecommunications industry is one of the leading industries when it comes to outsourcing customer service to external partners. Excellent customer service and handling an extremely high contact volume can only be realized in a cost-conscious way with the support of a partner whose core competency lies in this area.

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