upc cablecom: we turn customers into fans
To support the customer services with inbound telephone traffic, upc cablecom requires a reliable partner company with extensive experience in telecommunication services.
A vital demand of upc cablecom is that their service provider offers a highly-skilled service with a considerable degree of flexibility.
A qualified team is to be developed to ensure the highest quality standards in customer support. Arvato is taking responsibility for all customer queries regarding product range, invoices and contracts by telephone and email, as well as by letter and fax.
Additionally, Arvato takes over the technical support in the areas of TV, Internet and landline.
arvato provides upc with excellent project support with plenty of dedication and customer focus.Source: arvato customer survey 2014
Private customer support: queries regarding product range, invoices and contracts through different channels