Telekom: A strong partnership
With around 22 million mobile and 20 million landline customers in Germany alone, Deutsche Telekom is one of the leading integrated telecommunication companies.
Arvato has provided a wide range of services to Deutsche Telekom AG for many years and is the company’s strategic partner when it comes to CRM solutions.
Professional, comprehensive management of the Deutsche Telekom customer base in a wide range of different areas to ensure a high level of customer satisfaction.
Meeting the client’s requirements calls for extensive experience; the outsourcing partner also has to be extremely reliable and flexible.
The implementation of innovative business models and service solutions generates added value.
Arvato has been providing customer support services on behalf of Deutsche Telekom AG since 2002. With up to 2,200 employees at 12 locations, Deutsche Telekom customers can rely on specialists who handle around 30 million customer contacts a year.
Arvato deals with all major issues and customer service requests via numerous contact channels and throughout the entire customer lifecycle.
Besides customer services, Arvato’s innovative solutions (such as Enterprise Knowledge Management for example) also lead to increased efficiency in the field of customer management.
Our strategic cooperation results in flexibility and service excellence. A customer interface that works perfectly is a clear competitive advantage.Gero Niemeyer Managing Director of Deutsche Telekom Customer Service
Front- and back-office solutions for private and business customers and retailers in the area of landline and mobile telecommunications