MARC O`POLO: Perfectly combined casual clothes.
MARC O`POLO stands for an urban, casual yet sophisticated lifestyle. Typical for this brand, originally from Sweden, is a preference for natural fabrics and materials.
Arvato has provided extensive services along the entire value chain as MARC O`POLO has continued to grow with the aim of becoming the leading modern casual lifestyle brand in the premium segment since 2010.
MARC O`POLO was looking for a reliable partner with extensive experience in the areas of logistics, IT and customer support services to realize and operate an integrated full-service e-commerce backend for its online shop.
It was particularly important to MARC O`POLO that the respective service provider was highly qualified and offered the option of extending the cooperation to further markets.
The solution is based on a central e-commerce ERP system used to manage all customer, order, shipping and payment data for MARC O`POLO as well as its stock information and details about all items.
This “360-degree perspective” makes it possible to process all orders, returns and payment transactions as quickly as possible. It also helps the multilingual customer support services staff to provide competent answers to customer queries.
The extensive IT and logistics know-how, the service provider’s excellent quality, flexibility and international infrastructure convinced us as much as Arvato’s expertise in the areas of CRM and multi-channel management.Alexander Gedat Chief Executive Officer, MARC O`POLO