Funk: systems supplier offering risk solutions
Funk Gruppe is an international insurance broker and risk consultancy with 33 offices in Europe, including 15 in Germany. Founded in 1879, Funk Gruppe is the largest owner-managed insurance broker in Germany with around 1,000 employees.
The Funk pension insurance consulting division consists of a consulting firm and a pension insurance broker. As an independent service provider and certified pensions consultancy, Funk offers customized solutions.
Since 2014, Arvato has been supporting Funk with the dieBOX solution for digital, mobile customer communication and interaction.
Funk Vorsorgeberatung specializes in providing comprehensive advice on all areas of company and private pension insurance.
The key task was to develop a state-of-the-art interactive platform that would serve all channels. The aim was to manage customer documents and information centrally so that they would be available at any time. This would be supported by the dieBOX as a digital communication platform.
To do this, it was necessary to increase the self-service activities and generate new discussion opportunities in order to increase the participation rate.
Together with Funk and in cooperation with Microsoft, Arvato developed the dieBOX “Digital Agency” solution scenario: a state-of-the-art pension portal solution, integrating the existing data sources, business processes and actors.
The digital and analog interaction between customers and customer advisers is integrated into the existing communication strategy in a simple, personalized way.
We wanted to highlight the importance of company pension insurance to our employees and our great commitment as their employer and enable them to design their own pension insurance online. We have even managed to make all of this happen in their own working environment.Rainald Meyer Managing Director Executive Funk Vorsorgeberatung GmbH
Operating a state-of-the-art, digital portal solution for approx. 2,500 Microsoft employees as part of the Funk customer service concept and providing a customer acquisition and retention tool.
An easy-to-use, informative and interactive communication platform for the entire pension insurance system including customized dashboard.
Support with management and employee advice. Other areas of application (including Human Resources) are currently being developed.