Condor: a strong partnership
Condor Flugdienst GmbH has been flying passengers to the world’s most beautiful holiday destinations since 1956. Every year over
7 million customers fly with Condor to around 75 destinations in Europe, Asia, Africa and America.
With a broad range of services and comprehensive multi-channel customer service Arvato has been Condor’s strategic partner in the CRM Solutions segment for 10 years now.
Operating a multilingual service center focusing on sales and social media.
In order to meet the client’s requirements, an outsourcing partner with extensive experience and a high degree of reliability and flexibility is needed.
The implementation of innovative business models and service solutions generates added value.
Arvato has been a reliable partner of Condor since 2004 and offers a comprehensive range of high quality customer services.
Arvato deals with all major issues and customer service and travel agency requests via numerous contact channels and has constantly expanded its service portfolio by continuously taking on more projects.
Besides customer services, Arvato’s innovative solutions also deliver above-average quality results and a high level of customer satisfaction.
At Condor the customer is our main priority. With our outstanding service and customer-friendliness we stand out from the competition. At the same time we are aware that we have to respond to rapid changes in the aviation industry. That’s why it is important for us to have a reliable and flexible partner like arvato.Frank Hundt, Director CRM & Customer Service Group Airlines at Condor
Establishing a nearshore location with the aim of enhancing the company’s own capacities and competences as well as developing an attractive pricing model
Services in the social media environment (Facebook and Twitter) and supporting end customers via Condor Live Chat